Terms and Conditions

Kiwi Movers is the trading name of Kiwi Man and Van Ltd. Reg No. 06416255.

  Packing Service

We can supply you with a full packing service to help you with your move. Packing materials can also be supplied within 24hrs notice if required.

If however you do decide to pack yourself please ensure you are ready to go when the truck arrives as this is a time based service. We are unable to accept responsibility for damages to items that have been self-packed by the client.

  Parking

It is your responsibility to arrange parking for both the pick up and drop off addresses. We advise that if you are unsure of the parking requirements that you contact the local council; our trucks require 2 parking bays (10m allocation).

Any parking infringements incurred during the move will be added to your bill with an addition £10 fee for administration.

  Credit/ Debit cards

We require debit or credit card details as security for all bookings. On final payment a 2% transaction fee is due on all payments made by credit card. There is no fee for debit card payments.

By supplying your card details, you are agreeing to accept all of Kiwi Man and Van Ltd's Terms and Conditions.

   Payment

Unless otherwise agreed in writing, payment is due;
A. Strictly on completion of the job or 1 working day in advance for fixed price jobs.
B. 10 working days after the work is completed for commercial jobs when agreed in writing by Kiwi Movers management.
C. A 50% deposit will be taken immediately before beginning jobs quoted in excess of £1,000 value.
D. On final payment a 2% transaction fee due on all payments made by credit card. There is no fee
for debit card payments.
E. Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorisation to amend quotations or sum due.
F. There is a minimum disposal charge of £65.00 (per half tonne) for goods going to the tip, plus hourly standard labour rates.
G. We do not accept cheques, cash, AMEX or Diners card.
H. By providing your card details you are agreeing to your card being automatically debited on completion of the job for the final amount based on the final time worked, materials used and any other associated costs.

  Insurance

You must note any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received. The Kiwi Movers office must be informed on the day of the move.

Each van load is covered for loss or damage up to £50,000 of customers' belongings during transit; Kiwi Movers are not liable for the first £200.00 per claim. Excess Liability Reduction to £50 is available for a fee of £50 + VAT. This must be selected in advance to the move. 

We will pay for the cost of repairing a damaged area at a premises up to a maximum limit of £75 per premises, or up to a maximum of £75 per premises. 

It is the responsibility of the customer to ensure extra insurance is arranged if required.

All claims will be processed by our insurer and are processed separately to all job payments.

  Complete version of our Terms and Conditions

View a complete version of our Terms and Conditions by clicking here

  General Terms & Conditions

• 20% VAT will be added to the cost of all removal costs and surcharges. 
• There is a 2 hour minimum on all jobs. After 2 hours, rates are charged in quarter hour increments.
• Extra fuel charges of 99p per mile apply when traveling outside the M25.
• There is a minimum charge of £65.00 (per half tonne) for goods going to the tip + labour.
• Extra payment of £9 required if traveling through the congestion charge.
• Additional items requiring either dismantling or re-assembly not listed in a fixed price quotation are charged at £15 per item + VAT.
• Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorisation to amend quotations or sum due.
• Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.
• It is the client's responsibility to be present at all addresses concerned throughout the moving process. Kiwi Movers will not be held responsible if the property is left unattended.
• We reserve the right to refuse, cease or stop the job at any point if our staff are abused - verbally or otherwise.
• If you postpone or cancel after your booking is confirmed (and card details provided) you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the move start time you will be charged the value of the job in full.
• Our staff do not have any authority to amend quotes or final costs on jobs. All queries on payment or claims must be made to Kiwi Movers management.